Terms of Use

By creating an account or using Vulcan Drive, you agree to these Terms of Use, our Privacy Policy, and our Data Protection Policy. If you do not agree with any part of these terms, do not use the service. These Terms form a legal contract between you and Vulcan Apps (byvulcan.com), the operator of Vulcan Drive. By using the service, you also consent to data processing as described in our Privacy Policy (/privacidade) and Data Protection Policy (/protecao-dados).

Vulcan Drive is a cloud storage platform that offers: • File upload, organization and viewing. • Automatic file classification with Artificial Intelligence. • Natural language search. • Intelligent folder organization suggestions. • Secure file sharing. The service is provided "as is". We reserve the right to add, modify or discontinue features at any time with reasonable prior notice.

To use Vulcan Drive you must: • Be at least 18 years of age (or the legal majority applicable in your jurisdiction). • Provide true, accurate and complete account information. • Keep your access credentials confidential. • Be responsible for all activities carried out with your account. It is prohibited to create accounts using false identity, share credentials or automate access to the service without prior written authorization. Protection of Minors: Under LGPD (Article 14), data of minors under 13 years requires parental consent. Under GDPR (Article 8), minors under 16 require parental consent. Under COPPA, the minimum age is 13 years. Vulcan Apps follows the most stringent requirements among these regulations.

It is expressly prohibited to use Vulcan Drive to: • Store, distribute or share illegal content, including child sexual abuse material (CSAM), content that infringes copyrights or third-party rights. • Transmit malware, viruses, ransomware or any malicious code. • Conduct attacks on systems, networks or third parties from the platform. • Mine cryptocurrency or any use that abuses the service's computational resources. • Circumvent plan limits, storage quotas or security mechanisms. • Use the service for spam, phishing or any fraudulent activity. • Resell, sublicense or make the service available to third parties without authorization.

You retain all rights to the files and content you store in Vulcan Drive. By using the service, you grant us only the limited, non-exclusive and revocable license strictly necessary to operate the service for your benefit — including storing, processing and displaying your files. We do not claim ownership of your content. We do not use your content for purposes beyond those described in these Terms and the Privacy Policy. Data Processing: We process your data in compliance with our Privacy Policy (/privacidade). Processing is limited to the purposes described in that policy. You may exercise your data protection rights at any time (see Section 10 of the Privacy Policy).

We are committed to protecting your privacy and personal data. Vulcan Apps processes your data in compliance with: • General Data Protection Law (LGPD) - Brazil • General Data Protection Regulation (GDPR) - European Union • California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) - USA Data Subject Rights: • Right of access: you can request and receive a copy of your personal data. • Right of correction: you can request correction of inaccurate data. • Right of deletion: you can request deletion of your data (right to be forgotten). • Right of data portability: you can request a copy of your data in structured format. • Right to object: you can object to certain data processing activities. Data Protection Officer (DPO): privacidade@byvulcan.com For complete details on how we process your data, your rights, and how to exercise them, see our Privacy Policy (/privacidade) and Data Protection Policy (/protecao-dados). Records of Processing Activities: Vulcan Apps maintains Records of Processing Activities as required by GDPR (Article 30) and LGPD, documenting all data processing operations. Data Breach Notification: In the event of a data breach affecting your personal data, we will notify you within the legal timeframes required (GDPR: 72 hours; LGPD: as per ANPD guidance; CCPA: as per California law).

Your use of the service constitutes acceptance of data processing under the legal bases described in our Privacy Policy (/privacidade). Legal Bases for Processing: • Contract performance: your name, email and payment information are necessary to operate the service. • Legal compliance: we process data when required by law or regulation. • Legitimate interests: we use data to improve security, prevent fraud and operate the service. • Consent: for future activities requiring explicit consent (such as marketing, optional analytics), we will collect consent separately. You may withdraw your consent at any time by contacting privacidade@byvulcan.com. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal.

Vulcan Drive offers free and paid plans. Paid plans are billed as described on the pricing page in effect at the time of subscription. • Payments are processed by Stripe and Asaas, depending on your geographic location and preference, and are subject to those payment processors' terms. • Credit card data is processed exclusively by payment processors (Stripe/Asaas). Vulcan Apps NEVER stores card data or payment information. • Recurring plan charges occur at the beginning of each billing cycle. • Cancellations take effect at the end of the current billing cycle — no pro-rated refunds, unless legally required. • We reserve the right to change prices with 30 days' prior notice. Continued use after new prices take effect implies acceptance. Security Compliance: All payment processors we use are PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring maximum transaction security.

Each plan includes storage limits as described on the pricing page. Use of the service must be reasonable and within the intended purpose (personal or business file storage). We reserve the right to limit or suspend accounts that: • Consistently exceed plan limits through technical means. • Use the service in ways that negatively affect other users. • Store content clearly not intended for personal use (e.g., mass content distribution).

We strive to maintain high service availability, but do not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance whenever possible. For paid plans, we target 99.5% monthly uptime, excluding scheduled maintenance and force majeure events. Credits for downtime may be requested via support@byvulcan.com.

We may suspend or terminate your account if: • You violate these Terms of Use. • Your account is used for illegal or fraudulent activities. • There is non-payment on paid plans after a 7-day grace period. • You request termination. In case of termination due to violation, no refund of amounts paid will be made. Data Treatment After Termination: Data is handled according to our Data Retention Policy (Section 9 of the Privacy Policy). You may request a complete export of your data before termination (exercising your portability right). Permanent deletion is completed within 30 days after termination, unless legal retention is required.

All interface, code, brand, logo, design and features of Vulcan Drive are the property of Vulcan Apps and protected by law. It is prohibited to copy, reproduce, modify, distribute or create derivative works of the service without prior written authorization. Feedback, suggestions or ideas voluntarily submitted may be used by Vulcan Apps without obligation of compensation.

To the maximum extent permitted by applicable law: • Vulcan Apps is not responsible for data loss caused by user error, external attacks beyond our reasonable control or natural disasters. • Our total liability for direct damages is limited to the amount paid by the user in the 12 months prior to the event giving rise to the claim. • We are not responsible for indirect, incidental, special, consequential or punitive damages. We strongly recommend that you maintain local copies of critical files.

You agree to indemnify and hold harmless Vulcan Apps against any claim, action or proceeding arising from: • Your violation of these Terms of Use. • Your illegal or harmful use of the service. • Content you upload that infringes intellectual property rights or third-party rights. • Your violation of any law or third-party rights. This provision does not limit your data protection rights under applicable law.

Before resorting to arbitration or litigation, the parties will attempt amicable resolution of any dispute for a period of 30 days. For Consumers in Brazil: The provisions of the Consumer Protection Code (Lei nº 8.078/90) apply to all consumer disputes, including protection against abusive practices and the right to compensation. For EU Users: You have the right to file a complaint with the Data Protection Authority (DPA) of your jurisdiction regarding any data protection matters. You may also use the EU Online Dispute Resolution Platform (https://ec.europa.eu/consumers/odr/) for contractual disputes. For California Users: Your rights under the CCPA are preserved, including the private right of action for personal data security breaches (Cal. Civ. Code § 1798.150).

These Terms are governed by the laws of the Federative Republic of Brazil, without conflict of laws provisions. For EU Users: The mandatory consumer protection laws of your country of residence apply in addition to this contract. Rights under the GDPR cannot be waived by contract and remain fully applicable. Any disputes shall be submitted to the courts of São Paulo — SP, Brazil, waiving any other jurisdiction, however privileged. For consumer disputes, the provisions of the Consumer Protection Code (Lei nº 8.078/90) apply.

We may modify these Terms at any time. Substantial changes will be communicated by email at least 15 days in advance. Continued use of the service after changes take effect implies acceptance of the new terms. Current version: 2.0

Questions about these Terms: legal@byvulcan.com Data Protection and Privacy Issues: privacidade@byvulcan.com (Data Protection Officer) General support: support@byvulcan.com Website: byvulcan.com